1. Who we are (data controller)
Startup Crowdfunding Hub Canada is operated by North Shore Learning Studio Inc. (the “Company”, “we”, “us”). For purposes of applicable privacy laws, including the EU/UK General Data Protection Regulation where it may apply, we act as the data controller for personal information processed through this website.
Registered address
401 Burrard Street, Vancouver, BC V6C 3S5, Canada
Contact
Email: [email protected]
Privacy: [email protected]
Phone: +1 (604) 681-8600
Our website is an educational resource about crowdfunding campaign communication and planning. We do not provide funding, investment services, brokerage services, or financial guarantees. Our revenue may come from education programs, online workshops, digital resources, and affiliate partnerships.
2. Personal data we collect
The types of personal information we collect depend on how you use the site. We aim to collect only what is necessary to operate the website, respond to requests, and improve content.
Information you provide
- Full name (if you include it in a message or form)
- Email address
- Phone number (only if you choose to provide it)
- Message content, including questions about our educational resources
Information collected automatically
- IP address
- Browser type and version, device type, operating system
- Approximate location (derived from IP, such as city or region)
- Usage data (pages viewed, time on page, referral source)
- Cookie identifiers and similar technologies
We do not intentionally collect sensitive personal data (such as health information, political opinions, or precise financial data) through the site. Please do not include sensitive information in emails or web forms.
3. How we collect personal data
We collect data through a combination of direct interactions, automated technologies, and technical logs that are standard for operating a website. The main collection methods include:
Web forms
When you submit a contact request or sign up for updates, we collect the data you enter (such as name and email) to respond or deliver materials.
Cookies and analytics
We may use analytics tools to understand traffic patterns and improve content. These tools can set cookies and collect usage metrics.
Server logs
Like most websites, our servers log requests for security and troubleshooting, including IP address, timestamps, and requested pages.
Analytics tools used or planned for this site may include Google Analytics 4 and, if enabled for marketing measurement, the Meta Pixel. Where required, we rely on consent for marketing cookies and similar technologies. If you reject cookies through the banner, we will not set non essential cookies via our consent mechanism.
4. Legal bases for processing (GDPR Art. 6)
If you are located in the European Economic Area or the United Kingdom, we process personal data under the legal bases below. If you are in Canada, similar principles apply under applicable Canadian privacy laws, including accountability and purpose limitation.
| Data type | Purpose | Legal basis |
|---|---|---|
| Name, email, message (contact requests) | Respond to inquiries, provide support | Legitimate interests (Art. 6.1.f) and, where a request leads to a service, contract (Art. 6.1.b) |
| Email for newsletters or workshop updates | Send educational updates and announcements | Consent (Art. 6.1.a). You can withdraw at any time |
| IP address, device, usage data | Security, troubleshooting, analytics | Legitimate interests (Art. 6.1.f) for security; consent (Art. 6.1.a) for non essential analytics where required |
| Cookies and identifiers | Site functionality, analytics, marketing measurement | Necessary cookies: legitimate interests; analytics/marketing cookies: consent (Art. 6.1.a) |
You can manage consent for cookies using our cookie banner and by adjusting browser settings. If you withdraw consent, it will not affect processing that occurred before withdrawal.
5. Purposes of processing
We use personal information for the following purposes:
Service delivery and support
Respond to messages, provide requested educational materials, and administer workshops or programs you choose to participate in.
Website operations
Maintain site availability, detect errors, prevent abuse, and protect against fraud or security incidents.
Content improvement
Understand which guides are helpful and how visitors navigate, so we can improve clarity, accessibility, and coverage.
Marketing (consent based)
Send optional newsletters or announcements about our education programs, digital resources, or workshops, only when you have opted in.
We do not use your personal information to make decisions that produce legal or similarly significant effects based solely on automated processing.
6. Retention periods
We keep personal information only as long as necessary for the purposes described in this policy, unless a longer retention period is required by law or needed to resolve disputes and enforce agreements.
Typical retention schedule
- Form submissions and contact messages: 2 years
- Customer support communications: 2 years
- Email marketing list: until you unsubscribe, then 30 days
- Analytics data: 14 months
- Server security logs: 90 days (may be longer if needed for investigation)
What happens after retention
At the end of the applicable retention period, we delete or anonymize the data. Some records may be retained longer where required for accounting, tax, or legal compliance.
If you request deletion, we will act on the request unless we need to keep certain information for legal obligations or to establish, exercise, or defend legal claims.
8. International transfers
We are based in Canada, and our service providers may store or process data in Canada, the United States, or other countries. When personal information is processed outside your jurisdiction, it may be subject to the laws of that country and accessible to law enforcement under lawful processes.
Where GDPR applies and data is transferred outside the EEA/UK to a country without an adequacy decision, we rely on appropriate safeguards such as the European Commission’s Standard Contractual Clauses and supplementary measures where applicable.
9. Your rights and choices
Depending on your location, you may have rights regarding your personal information. We support privacy rights requests and aim to respond within a reasonable timeframe. To exercise rights, email [email protected].
GDPR rights (EEA/UK)
- Right of access: request a copy of your personal data
- Right to rectification: correct inaccurate or incomplete data
- Right to erasure: request deletion in certain cases
- Right to restrict processing: limit processing in certain cases
- Right to data portability: receive data in a usable format
- Right to object: object to processing based on legitimate interests
- Right to withdraw consent at any time (for consent based processing)
How we verify and respond
To protect your privacy, we may ask for information to verify your identity (for example, confirming the email address used to contact us). We will respond from our privacy mailbox and keep a minimal record of the request for compliance purposes.
Marketing emails include an unsubscribe link. If you unsubscribe, we will stop marketing communications and remove you from the mailing list within the timeframe noted in the retention section.
Right to complain (GDPR)
If you are in the EEA or UK and believe we have not addressed a concern, you have the right to lodge a complaint with a supervisory authority. In Canada, privacy oversight may involve the Office of the Privacy Commissioner of Canada. We encourage you to contact us first so we can try to resolve the issue.
Relevant supervisory authority in our region: Office of the Information and Privacy Commissioner for British Columbia (OIPC BC). This reference is provided for transparency; the appropriate authority depends on your situation and jurisdiction.
11. Children’s privacy
This site is not directed to children under 16. We do not knowingly collect personal information from children under 16. If you believe a child has provided personal information to us, please contact [email protected] and we will take steps to delete the information.
12. Changes to this policy
We may update this Privacy Policy to reflect changes in our practices, technologies, legal requirements, or the services we offer (such as new workshops or new analytics configurations). If changes are material, we will provide notice by updating the “Last Updated” date and, when appropriate, by placing a notice on the website or emailing subscribers who have opted in to receive communications.
Your continued use of the site after an update means you have read the revised policy. If you do not agree, you should stop using the site and manage cookies via your browser settings.
13. Contact and privacy officer (DPO style contact)
For privacy questions, requests to access or delete data, or concerns about cookies and tracking, contact our privacy officer function:
Privacy email
For unsubscribe requests, use the unsubscribe link in marketing emails or email us from the address you want removed.
Mailing address
North Shore Learning Studio Inc.
401 Burrard Street, Vancouver, BC V6C 3S5
Canada
Please do not include sensitive personal information in postal mail or email unless necessary for your request.